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Privacy and personal information

Te-Centralen protects your personal privacy. The personal data is yours, and we borrow it to be able to fulfill our part of the agreement when you register an account with us, or when you order goods. Here we describe how we handle your personal data within the framework of our business.

The personal data controller for your data is Svenska Te-Centralen AB, in the following text called Te-Centralen, organization number: 556759-2836, Biblioteksgatan 13, 831 31 Östersund.

If you have questions regarding the privacy policy or a matter connected to the handling of your personal data, you are welcome to contact us via the contact form or email: hey @ tecentralen.se.

This information was updated on 2022-08-18.

Collection of personal data
We collect this information from you, or generate it from your activity.

Name (first name, last name, possibly middle name
Contact information, address, email address, phone number
User-generated information about your interaction with Te-Centralen, such as IP address, browser settings, location information, links clicked
Identification, such as organization number for companies, and social security number*) for individuals
Order information, information about ordered goods, date/time, amount, discounts
Customer category, e.g. student, retailer or private customer.
Purchase information, invoice, delivery note, goods, prices, discounts, payment method, card number*)
Financial information such as credit reports
Wish list, goods that you have marked in a "wish list"
Shopping cart, items you put in the shopping cart are saved even if you do not complete the purchase
Bonus; Points for purchases or other activity that generates points. Change of bonus, such as use when purchasing.
Reviews, reviews you leave about our goods
Support information, e.g. questions, photographs, basis for complaints.
Other information provided in competition entries, evaluations of events, other information that you provide in emails or contact forms to us.
Te-Centralen does not use social security numbers. If you choose a payment service that uses social security numbers (e.g. Klarna), you give them permission to handle your social security number.

*) Te-Centralen does not handle your card number, but the organization that provides the payment service does (Adyen, Klarna, VISA, MasterCard, etc.). Parts of your card number may be stored in our systems.

How and why we use your personal data
Here is a list that describes which data we process, and why we have the right to do so.

 

 

What we use your data for Our legal basis Category of personal data Storage time
Manage orders and purchases Contractual obligation according to Te-Centralen's general terms and conditions
  • Contact details, e.g. name, mailing address, email address
  • Account Information
  • Identification number
  • Order information
  • Payment information, e.g. card number and cardholder
  • Financial Information
 Five years after delivery
To manage your account with Te-Centralen Contractual obligation according to Te-Centralen's general terms and conditions
  • Contact details, e.g. email address
  • Account information e.g. username and password
  • Identification number
  • Order information and order history
  • Payment details
  • User Generated Data
  • Customer settings

As long as you have an account with Te-Centralen.

If there is no activity on the account, we can close it five years after the last activity
To handle support and warranty matters and other matters received by Te-Centralen's customer service/help desk Contractual obligation according to Te-Centralen's general terms and conditions for warranty, legitimate interest in support and other issues.
  • Contact details, e.g. telephone number and e-mail address
  • Account Information
  • Identification number
  • Order information such as order number, purchased products and delivery time
  • Payment information such as payment method
  • User Generated Data
  • Employment or membership entitling to benefits
  • Correspondence and other information about support matters, such as photographs or over
 Five years after last contact in the matter

To fulfill legal obligations according to the Accounting Act, the Food Act and other laws.

To fulfill requirements for organically certified production/operations

Legal obligation

Legitimate interest in certifications
  • Contact details, e.g. name and address
  • Account Information
  • Identification number
  • Order information such as date of purchase
  • Purchase Information
  • Payment details
  • Correspondence and other information about support matters or complaints
 As long as required by law or certification body. Normally no longer than seven years.
To send newsletters and other marketing, as well as evaluation of that activity. Contractual Obligations
  • Contact details such as place of residence
  • Account Information
  • Order information such as order history
  • User-generated data such as click and visit history
  • Customer settings such as choosing to receive newsletters or other marketing
 As long as you have an account with Te-Centralen, or are a subscriber to our newsletter.

Who we share your data with
In order to fulfill our agreements and safeguard our legitimate interest as stated above, we may share your personal data with other organizations.

Transport and logistics companies (e.g. PostNord and DHL)
Insurance companies
Payment services (e.g. Adyen, Klarna, PayPal, Swedbank and other banks, Bankgirot)
Email service provider (e.g. CleverReach)
Analytics and marketing companies (eg Google, Facebook and Hello Retail)
State authorities (e.g. Tax Agency)
Certification body (e.g. SMAK, which carries out our organic certification) Applies to copy of invoices and waybills.
Te-Centralen does not sell or provide your data to third parties without your express consent.

Cookies
Cookies are small data files that are saved by your browser. There are a variety of cookies for different purposes. Some cookies are absolutely necessary for the service to function at all, e.g. to keep track of the contents of your shopping cart, or for the payment systems to work. Other cookies are used for analysis or to facilitate targeted marketing.